Privacy Policy

The business identified at the top of this page ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you.

By accessing our website, submitting a form, calling us, or opting in to receive text messages from us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect information that you provide to us directly, information collected automatically when you use our website, and information we receive from service providers who help us operate our business.

Information you provide to us

• Contact information — your name, mobile phone number, email address, and mailing address.
• Communication content — the contents of messages, form submissions, chat conversations, and voicemails you send us, along with any information you choose to include in them.
• Appointment and service details — information related to the products or services you request, schedule, or purchase.
• Consent records — a record of your opt-in to receive communications from us, including the date, time, and method by which consent was given.
• Payment information — when applicable, payment details are collected and processed by our third-party payment processor. We do not store complete payment card numbers on our systems.

Information collected automatically

• Device and usage data — IP address, browser type, operating system, referring page, pages viewed, and the dates and times of your visits.
• Cookies and similar technologies — small data files used to operate the site, remember your preferences, and measure site performance. See Section 5 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our products and services
• To respond to your inquiries, requests, and customer support questions
• To schedule, confirm, remind you of, and follow up on appointments
• To send transactional messages such as order confirmations, account notices, and service updates
• To send promotional or marketing communications where you have given us permission to do so
• To process payments and fulfill orders
• To maintain records of consent and comply with our legal and regulatory obligations
• To detect, prevent, and address fraud, abuse, security incidents, and technical issues

3. SMS / Text Messaging Program

This section applies specifically to the mobile phone number you provide to us and to the text messages we send you.

Consent and opt-in

We send text messages only to individuals who have given us express consent to receive them. You may provide consent by submitting a form on our website with the messaging disclosure checkbox selected, by texting a keyword to our number, by signing a written form, or by providing your number to us during a call or in person and agreeing to receive messages. Consent to receive marketing text messages is never a condition of purchasing any product or service.

Message types

Depending on how you opted in, messages may include appointment reminders and confirmations, order and service updates, customer support replies, account and billing notices, and promotional offers or announcements.

Message frequency and cost

Message frequency varies. Message and data rates may apply. Your mobile carrier's standard rates for messaging apply to all messages sent and received.

Opting out

You may cancel text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a single confirmation message and will not send you further text messages unless you opt back in. For assistance, reply HELP to any message, or contact us using the details in Section 12.

4. How We Share Information

We do not sell your personal information. We share information only in the limited circumstances described below:

• Service providers — vendors who perform services on our behalf, such as website hosting, customer relationship management, email and SMS delivery, appointment scheduling, analytics, and payment processing. These providers may access your information only as needed to perform those services and are obligated to protect it.
• Legal and safety — when required by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
• Business transfers — in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, in which case the receiving party will be bound by this Privacy Policy with respect to your information.
• With your direction — when you ask us to share information with a third party or otherwise consent to the disclosure.

As stated in Section 3, mobile phone numbers and SMS consent data are excluded from all of the sharing categories above except sharing with service providers acting on our behalf to deliver the messages you requested.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, understand how visitors use our pages, and measure the performance of our marketing. Some of these technologies are provided by third parties such as analytics and advertising platforms.

Most web browsers accept cookies by default. You can set your browser to refuse cookies or to alert you when cookies are being sent. Disabling cookies may cause some parts of our website to function improperly. Where required by applicable law, we will request your consent before placing non-essential cookies.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to maintain our business records, and to comply with our legal, tax, accounting, and regulatory obligations. Records of your consent to receive messages and of any opt-out request are retained for as long as required to demonstrate compliance with applicable messaging regulations, even after you opt out. When information is no longer needed, we delete it or de-identify it.

7. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encrypted transmission of data submitted through our website, access controls limiting who within our organization can view personal information, and vendor agreements requiring appropriate protections.

No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal record-keeping obligations
• Opt out of marketing communications at any time
• Request that we not sell or share your personal information — note that we do not sell personal information

You can exercise these rights by contacting us using the information in Section 12. We will not discriminate against you for exercising any of these rights. To protect your privacy, we may need to verify your identity before acting on your request.

Opting out of communications: reply STOP to any text message to stop text messages, click the unsubscribe link at the bottom of any marketing email to stop marketing emails, or contact us directly and ask to be removed. Please note that even after opting out of marketing, we may still send you transactional messages related to an active account, order, or appointment.

9. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe a child has provided us with personal information, please contact us.

10. Third-Party Websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated through our website or by direct notice where required. Your continued use of our website or services after an update constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise any of your rights, or want to request removal from our communications, contact us using the business details shown below:

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This Privacy Policy applies to information we collect through our website, forms, phone calls, and text messaging programs. See also our Terms of Service.